WESTPAC Relief package
To help personal and business customers seriously affected by the Queensland floods, Westpac have put together a special relief package offering immediate financial assistance.
Business customers
Get help with loan restructuring (no establishment fees), equipment finance, overdrafts and credit cards by contacting:
· Your Relationship Manager or Local Bank Manager
· Westpac Business Assist on 1800 067 497, 8am - 6pm AEST
Personal customers
· With home loans you may apply to defer repayments for up to 3 months
· Credit card holders can request an emergency credit limit increase or to defer payments to their card for up to 90 days
· No establishment fee and discounted interest rates on new personal loans taken out for the purchase of replacement goods
· Waiver of any interest penalties on term deposits withdrawals
· Home and contents insurance policy holders may be eligible for emergency funds and temporary accommodation.
The Westpac home and contents insurance policy covers the defined event of ‘flood’. Affected property will be subject to normal policy terms and conditions.
To discuss your flood relief options, just contact:
· Westpac Assist on 1800 067 497, 8am - 8pm AEST
Customers with Westpac Home and Contents Insurance policies
If you’re impacted by the flooding, you may be eligible for emergency funding and temporary accommodation.
The fastest way to claim on your policy is to call us on 1300 369 989
Commonwealth Bank Special Assistance Package Queensland
Fee free ATMs
All Commonwealth Bank ATMs within Queensland flood affected postcodes will be fee free for four weeks commencing Saturday 15 January. This applies to all customers from all financial institutions.
The Bank has activated its emergency assistance package for customers affected by the disaster.
Key features of the Bank’s special assistance package include:
· providing tailored solutions and assistance to Commonwealth Bank home loan, credit card and personal loan customers who may experience difficulties because of the flooding
· loan restructuring for business customers with existing loans, without incurring the usual bank establishment fees,
· considering requests for additional loans (including emergency credit limit increases) where, based on our enquiries, the customer could meet the additional repayments without financial difficulty,
· expediting claims to CommInsure for customers seeking help through their home, contents and motor vehicle insurance,
· waiving prepayment charges over the next month for affected customers wishing to access term deposits, Commonwealth Investment Bonds and CBFC debentures ahead of the maturity date,
· waiving branch service fees where the customer is looking to obtain a service from the Bank as a result of the disaster.
Customer seeking assistance should call 13 2221
ANZ Support for customers impacted by foods
· ANZ customers should call 1800 149 549. This is a dedicated number for customers affected by the floods and directs to a team trained specifically to help customers experiencing financial difficulty.
· An alternate number is available for customers with commercial or small business loans impacted by the floods: 1800 351 548 (option 1, then 3).
ANZ's special package of support, which includes:
o suspending repayments on loans, including credit cards, for up to three months (with interest capitalised);
o waiving bank fees associated with restructuring finances due to flood impacts;
- providing temporary adjustments to lending limits, including credit cards, to assist with unexpected costs; and
- accessing term deposits early without incurring any fees.
Insurance Claims
Customers with ANZ Insurance and /or OnePath Insurance policies, should lodge claims as soon as possible - assessors are already inspecting damaged homesWe do encourage you to use the online claim option provided as an alternative. Some customers may also have access to emergency financial assistance and accommodation under their Insurance policy. To lodge a claim:
· ANZ Insurance Personal and Commercial customers can contact 13 16 14 or you can lodge your claim online
· OnePath Insurance customers can contact 13 20 62 or you can lodge your claim online
BOQ Special hardship package for victims of the major flood events on the east coast of Australia
A special Flood Hotline has been set up for customers needing assistance - please call 1800 079 866.
Key features of the special relief package include:
Personal customers
· Opportunity to suspend Home Loan and Personal loan repayments for a period
· Waive Home Loan and Personal Loan monthly fees for a period
· Access to discounted interest rates on Personal Loans taken out for the purpose of purchasing replacement goods
· Waive early withdrawal fees for those customers wishing to access money from their Term Deposits to get back on their feet over the next month
· Credit card repayment relief where appropriate
Small Business Customers
· Opportunity to suspend business loan repayments for a period
· Opportunity to vary business loans and waive the establishment fees on these variations where appropriate
· Opportunity to defer repayments on Equipment Finance facilities for a period
· Refund merchant fees for a period
· Access to a priority replacement service for damaged EFTPOS terminals
Insurance Enquiries
· If you have a Mortgage or Personal Loan protected with St Andrew’s Credit Protection Insurance, depending on the level of protection chosen, you may have cover for Life, Accident or Illness, or Involuntary Unemployment. St Andrew’s have set up a dedicated crisis centre to assist BOQ policyholders with any queries they have in relation to their policy. Please contact 1300 653 751 for further assistance.
· If you have a Vero Home & Contents policy, your policy includes automatic cover for flood damage. Please call the Vero Claims team on 1300 888 073 to lodge a claim. We encourage affected customers to lodge their insurance claims as soon as possible.
Suncorp Bank Personal and Business customers affected may be eligible for financial assistance.
Some of the options include:
· An opportunity to suspend home loan repayments for a period.
· Residential, business and agricultural loan variations without the cost of most bank fees.
· Waived early withdrawal fees for those customers wishing to withdraw from term deposits.
· Credit card relief where necessary.
Call 13 11 75 for assistance
If you’re an existing Suncorp Home and Contents Insurance policyholder, your policy automatically includes cover for flood and storm damage to buildings and contents you have insured with us. Suncorp’s Comprehensive Car & Boat policies also cover flood and storm damage.
WHAT YOU CAN DO TO SPEED UP YOUR CLAIM.
· Always put your personal and family safety first.
· Once safe we encourage you to lodge your claim and start the assessment process immediately –
you do not need to return to your home before contacting us.
· When you do return to your home, do your best to dry it out by keeping it as well ventilated as possible.
This will help avoid the quick build-up of mould.
· Get your wet contents out of your house – and make a list of damaged items.
You can group lots of smaller/ similar items together like “food in pantry” or “clothes in chests of drawers”.
· Where possible, take photos of your damaged belongings to show what you have lost.
· If you are throwing objects out during clean-ups, make a note of the brands and models of electrical items.
Keep the manufacturer manuals if possible.
· Keep a piece of damaged carpet or photograph the back where the make and brand is stamped so that
we can replace it with a similar carpet type and colour where possible.
Personal Insurance Claims please call 13 25 24
